These are the most commonly asked questions about Sri Lankan Holidays.
SriLankan Holidays is the leisure arm of SriLankan Airlines, offering holiday packages,
hotel stays, transfers, tours, and experiences worldwide, along with the convenience of
SriLankan Airlines flights.
Both individual customers (B2C) and travel trade partners/agents (B2B) can book
holidays with us through our dedicated online platforms.
We offer comprehensive packages combining flights and accommodation, along with
optional additions such as tours, transfers, and local experiences—fully customizable in a
single booking flow.
We offer holiday packages to Sri Lanka and a wide range of international destinations
served by SriLankan Airlines and our global partners.
Yes. Hotel-only bookings are available through this site. Flight-only bookings are
available from our SriLankan Airlines website https://www.srilankan.com/
Yes, you can book within Sri Lanka or from any country in the global SriLankan Airlines
network. Package availability may vary based upon the destination.
Visit our B2C website, search for your preferred destination, choose your package, and
follow the booking process. You will receive instant confirmation and an e-ticket/voucher
once payment is completed.
Yes, most of our packages allow customization including flights, hotels, transfers, and
tours. You can modify your selection only during the booking process.
E-tickets, hotel vouchers, and other confirmations will be sent to your registered email.
You may also download them from Manage Booking.
Registered agents can log in to the B2B portal using their credentials. If you are not
registered, please contact our trade support team.
Yes, you can book on behalf of someone else. However, to prevent fraud, the airline
requires verification from the card holder. Please share the copy of bio page of cardholder’s
passport or National Identity Card along with bio pages of the passengers’ passports &
tickets
For groups of 10 or more travelers, B2B partners may contact their account manager for
assistance.
For groups of 10 or more travelers, you may contact SriLankan Holidays team for
assistance.
These are net rates and non-commissionable.
Advertised rates are usually starting fares. The final cost may differ based on availability,
taxes, currency fluctuations, and additional services. You’ll see the full breakdown before
confirming your booking.
For B2C customers, we accept credit and debit cards. For B2B partners, payment options
include bank deposit, credit/debit cards, and DEPO EMD.
Yes, all transactions are processed through secure payment gateways with encryption to
protect your details.
Yes, depending on the restrictions associated with your ticket or hotel booking, a change
or refund may be possible.
To inquire further, you are required to contact SriLankan Holidays team via email at
slholidays@srilankan.com
Kindly note that any cancellation or change fees are subject to the policies of the respective
airline, hotel, or service provider. Details regarding cancellations and refunds are provided
to passengers prior to final confirmation during the booking process.
Refunds are usually processed within 14–21 working days after approval. Timelines may
vary depending on payment method.
To request a refund, please contact the SriLankan Holidays team via email at
slholidays@srilankan.com
Kindly note that any cancellation or change fees are subject to the policies of the respective
airline, hotel, or service provider. Details regarding cancellations and refunds are provided
to passengers prior to final confirmation during the booking process.
Visa requirements vary by destination. You may contact your destination's embassy or
consulate in your home country for detailed information on the visa application process.
Travel insurance is strongly recommended and may be mandatory for certain
destinations. It is available on our SriLankan Airlines website Travel Insurance
Baggage allowance is determined by the airline and will be shown during the booking
process and on your e-ticket.
You can contact us via:
– Email: slholidays@srilankan.com
– Phone: +94197333838
– Live chat: Available on the website
– For B2B: Contact your dedicated account manager or trade support desk
Our support team is available from 08:15 to 16:45 (CMB time). For urgent travel issues,
24/7 assistance is available through our hotline.
Yes, you can get assistance through our chatbot, or you may visit our online help section
for easy-to-follow tutorials, guides, and troubleshooting information.
For any urgent issues during your trip, please refer to the emergency contact details
provided in your booking confirmation. Our team is available 24/7 to assist you.
SriLankan Airlines is not liable for any unattended luggage.
If the issue occurs at the airport involving your checked baggage, please contact the airport
baggage services desk immediately.
For items lost at your hotel or during an excursion, kindly report the incident directly to the
hotel management or your tour guide.
Yes, please contact our customer support team via email at slholidays@srilankan.com at
least 72 hours (3 days) before your departure. We will coordinate your request with the
relevant hotel or service provider.
Please note that all requests are subject to availability and cannot be guaranteed.
Click “Forgot Password” on the login page and follow the instructions to reset via email.
Ensure your card has sufficient funds and is enabled for international transactions. If the
issue persists, try another payment method or contact our support team.
Please clear your browser cache or try using another browser/device. If the problem
continues, contact technical support.
At present, frequent flyer miles cannot be used to pay for SriLankan Holidays packages.
However, customers may still earn FlySmiLes points on the flight portion of their booking
(where applicable).
Yes, we frequently offer seasonal deals and exclusive discounts for online customers and
B2B partners. Subscribe to our newsletter for updates.
We’d love to hear from you! Send us your feedback or compliments via email or through
our feedback form. We typically respond within 24 hours depending on the nature of the
inquiry.